Terms of Service

These Terms and Conditions (the “Terms”) govern your access to and use of seguix.com, its related domains and subdomains, and the services offered on it (the “Services”). Please read them carefully before placing an order or creating an account.

By purchasing or using the Services you agree to be legally bound by these Terms and by our Privacy Policy. If you do not agree, please do not use the Services.

When we say “Seguix”, “we”, “us” or “our”, we mean Ozon International LLP (Company No. OC431762), 24 Tax Suite 137b; West Link House 981 Great West Road, Brentford, England, TW8 9DN, the company that operates the Seguix service.

Seguix provides promotional social media marketing services (such as followers, likes, views and other engagement) delivered through automated panels and third-party providers. Seguix is not affiliated with, endorsed by, or connected to Instagram, Facebook, TikTok, YouTube, Spotify, Telegram, X, or any other platform, and acts as an independent intermediary between the customer and the fulfilment providers.

You must be at least 18 years old to use the Services. If you believe a minor has provided us with personal data, please contact us so we can remove it.

Orders are fulfilled through our internal systems and through third-party providers acting on our behalf. These providers deliver engagement to the public profile, post, video or channel you identify; they do not act as managers of your account.

We never ask for, and you must never provide, the password or login credentials of your social media accounts. To deliver an order we only need the public link or @username of the target profile or content, and the quantity purchased. Any link that contains embedded credentials is rejected by our system.

Providing correct target information is your responsibility. If the information is incomplete, inaccurate or points to the wrong account and the order is delivered accordingly, we cannot be held responsible; contact us as soon as you notice an error and, depending on the status of the order, we will review the specific case.

All purchases are one-off. You pay the price shown at checkout for the units you order; there is no subscription, no recurring billing and no automatic renewal. By placing an order you authorise the selected payment method for that single purchase.

Prices are shown and charged in the currency displayed at checkout. The purchase of one or more Services constitutes acceptance of these Terms as published on this page at the time of purchase.

Unless stated otherwise, prices may not include taxes or duties applicable in your country of residence; where such taxes or duties are due, they are your responsibility.

You may order the Services only for a social media account, profile, post, video or channel that you own or that you are otherwise authorised to promote. You must not use the Services to target any account or content belonging to a third party without their authorisation.

You must not use the Services in connection with content or conduct that is unlawful, or that is intended to harass, defame, defraud, impersonate or harm any person, to unlawfully manipulate elections or public opinion, or that involves material relating to minors, violence, hatred, or anything else prohibited by applicable law or by the target platform.

You are responsible for ensuring that your use of the Services is permitted by the platforms you target and by applicable law; where a platform prohibits purchased engagement, using the Services is your own decision and risk. We may refuse, hold or cancel any order we reasonably believe breaches this Section, and where the breach is attributable to you this does not entitle you to a refund.

Delivery speed and quality are indicated in each product description and may vary depending on the type of Service, availability, order volume and platform limits. A Service may be “instant” or take up to 48 hours to start.

We aim to complete full delivery of an order within 30 days of payment. Because some Services legitimately take longer to complete safely, you agree to allow up to 90 days as the maximum term for an order to complete before requesting a refund for slow delivery. If, 30 days after payment, an order has been delivered only in part, you may request a refund of the portion not yet delivered (see Section 7 and, for EU consumers, Section 10).

Quality labels such as “real”, “high quality” or “no drop” describe the quality target of the Service. “Real” means the highest quality available, up to 1:1 with human users; it does not guarantee that account owners will interact with you outside the Service, that each is a single-account user, or any particular platform-side behaviour.

Once an order has been added to the system it cannot be blocked, paused or deleted, as delivery may already have begun. If a Service has not started after 24 hours, you can contact us.

Refund requests are reviewed case by case. Once payment is completed and the order has been submitted for processing, a refund is not available unless the order has not yet been sent to the provider (for example following a system error).

The fulfilment of a Service makes it irrevocable and non-refundable. By “fulfilment” we mean, without limitation, the initialisation of the profile, the first follower, view or like received, and the addition of your order link to the system. Once fulfilment has begun and units have been received, your remedy is the warranty / re-send described in Section 11, not a refund — without prejudice to the EU right of withdrawal in Section 10.

If incorrect information you provided causes delivery to the wrong link, no refund is due. At our discretion, and once only in your purchase history, we may re-send to the correct link, depending on the type and status of the Service.

Claims about quality do not automatically entitle you to a refund; quality is stated in the product description. We recommend testing a small quantity first. Where we consider it warranted, we may offer a free re-delivery of higher quality instead of a refund. This refund policy is not a money-back guarantee.

We may operate a store-credit balance, a loyalty-points programme and referral rewards. Store credit and loyalty points are promotional benefits with no cash value: they are not legal tender, cannot be exchanged for cash, and are not transferable, except where mandatory law provides otherwise.

Loyalty points and promotional credit may expire (for example, points may expire twelve months after they are earned); the applicable rules and conversion rates are those shown in your account at the relevant time. We may adjust, suspend or discontinue these programmes on reasonable notice.

We may withhold, reduce or cancel store credit, points, bonuses or referral rewards obtained through error, abuse or fraud, and we may reverse credit associated with a payment that is later refunded, disputed or charged back.

Where we owe you a refund that mandatory consumer law requires to be paid in money — for example following a valid withdrawal or our failure to deliver — we will refund in money and will not require you to accept store credit. In other cases, a refund may be issued to your store-credit balance.

As explained in Sections 6 and 7, purchasing and fulfilment are automated: once a Service has been purchased and your link added to the system, delivery cannot be interrupted.

You agree to allow up to 90 days — the maximum term also referred to in Section 6 — before opening a claim regarding delivery speed, as speed can vary due to order queues, platform limits, server limits and provider limits. We advise buying smaller quantities before larger ones, to test speed and quality.

If you are a consumer resident in the European Union or the EEA, you generally have 14 days to withdraw from a distance contract. Our Services are digital services that are performed immediately after the order is placed.

At checkout you are asked to expressly and actively request that performance begins immediately, before the end of the 14-day withdrawal period. By giving this consent, you accept that you lose your right of withdrawal once the Service has been fully performed (Article 16(a) of Directive 2011/83/EU; Article 59(a) of the Italian Consumer Code).

If you withdraw while the Service has been performed only in part, you remain entitled to withdraw but must pay an amount proportionate to the part already supplied up to the moment of withdrawal, calculated on the basis of the total contract price (Article 57(3) of the Italian Consumer Code).

Drops occurring within an applicable warranty or refill period are handled through replenishment as a commercial guarantee, separately from the right of withdrawal. If, for reasons attributable to us, we do not deliver any part of your order within 14 days of payment, you are entitled to a refund, processed manually by our support team.

To exercise the right of withdrawal, or for related assistance, contact us at help@seguix.com. A withdrawal option is also available from the “Right of Withdrawal” link in the site footer.

Some Services include a time-limited refill or warranty period (for example 7, 14, 30 or 90 days), shown in the product description where applicable. If delivery is cancelled by a provider within that period, a re-send is guaranteed.

Warranty coverage is void if the original link cannot be verified, the username changes, counters are hidden, the content is archived or deleted, the profile becomes private, or platform rules change in a way that prevents verification.

Services are not guaranteed for life unless expressly stated and may be subject to “drop” due to platform rules. Some platforms may not permit the purchase of engagement; by purchasing you accept responsibility for that choice. We continuously change providers to reduce drop and improve quality; a fully-dropped service bought previously may be eligible for a discounted or free upgrade, at our discretion and not beyond 180 days from purchase.

If you believe there is a problem with an order, you agree to contact us first, using the support channels in these Terms, and to give us a reasonable opportunity to resolve it, before opening a payment dispute or chargeback. Our Services are digital and are consumed on your own content; once delivery has begun they cannot be returned.

A chargeback or payment dispute opened without a genuine and lawful basis, or in breach of these Terms, is a breach of contract. In that case we may suspend or terminate your account and — because our brands operate as a single network — any related accounts you hold with our other services, and we may decline to serve you in future.

Where permitted by applicable law, you are responsible for the reasonable costs and fees we incur in handling an unjustified dispute. Nothing in this Section limits your mandatory rights as a consumer or the rules of your card scheme or payment provider; it sets out how we handle disputes and the consequences of abusive ones.

Seguix acts as an intermediary between customers and external fulfilment infrastructure and providers. We do not control, and are not responsible for, platform actions, account restrictions, suspended or deleted accounts, hidden counters, algorithm changes, or third-party content.

To the maximum extent permitted by law, and without excluding any liability that cannot lawfully be excluded, we are not liable for indirect, incidental or consequential loss, and our total liability for any order shall not exceed the amount you paid for that order. Nothing in these Terms limits liability for death or personal injury caused by our negligence, for fraud, or any other liability that cannot be limited under applicable law.

To the maximum extent permitted by law, you agree to indemnify and hold harmless Seguix, Ozon International LLP and our providers and staff against any claim, loss, liability or reasonable cost (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Services, or the content or accounts you targeted using the Services. This does not apply to the extent the loss is caused by our own breach or negligence, and it does not affect your mandatory rights as a consumer.

The Seguix name, logo, website, text, images and other materials are owned by us or our licensors and are protected by intellectual-property law. Using the Services gives you no right to copy, resell, or otherwise exploit them beyond your personal, lawful use of the Service you have purchased.

We are not liable for delays, interruptions or failures caused by events beyond our reasonable control, including infrastructure or provider failures, platform outages, legal restrictions, war, civil unrest, or natural disasters. Where performance is prevented, suspended or cancelled by such an event, neither party shall be held responsible for it.

If you have a complaint, contact us at help@seguix.com. We aim to acknowledge complaints promptly and to resolve them within a reasonable time. Most issues are resolved fastest by contacting us directly before taking any other step. This does not affect your right to bring a claim before the competent courts or authorities under Section 19.

We process personal data in accordance with our Privacy Policy, which forms part of your agreement with us. By placing an order you receive service and transactional messages (such as order confirmations and delivery notices) that are necessary to provide the Service.

Marketing messages are sent only where permitted, and you can opt out of them at any time using the link in each message or by contacting us. Opting out of marketing does not stop transactional messages about your orders.

We may modify, suspend or discontinue Services, features, prices or these Terms at any time. Where we change these Terms we will inform affected customers by email, through the website, or through other available channels; continued use after changes are published means you accept the updated Terms. Please check this page to make sure you are viewing the current version.

These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Services and supersede any prior agreement on the same subject.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force. Our failure to enforce a right is not a waiver of that right. You may not transfer your rights or obligations under these Terms without our consent; we may transfer ours to an affiliate or successor within our network, provided this does not reduce your rights.

These Terms are governed by the laws and jurisdiction of the United Kingdom, unless mandatory consumer protection law in your country of residence requires otherwise. Nothing in these Terms limits any mandatory statutory right you have as a consumer.

Parts of this website — including text, images, translations and page layouts — are produced with the assistance of artificial intelligence (AI) tools. Automated content may occasionally contain errors or inaccuracies; the binding information about any Service is the description shown at checkout together with these Terms.

We also use AI-assisted and automated systems to help provide customer support and to prepare marketing communications. When you contact support you may first interact with an automated assistant, and you can ask to be put in touch with a member of our team at any time. These automated systems assist our staff and operate under human oversight.

For information, feedback or data requests, contact us by email at help@seguix.com or through the support channels on seguix.com. Thank you for your cooperation.